Zane

Bonjour David, Merci pour votre message. Je suis vraiment désolé d'apprendre cette situation. Je peux confirmer que je vois une demande d'assistance active auprès de notre équipe et que de plus amp...

This issue has been reported to our team for further investigation - at the moment we don't have an ETA for the fix though. If anyone else is encountering this issue, please feel free to also submi...

Hi,Thanks for reaching out!SoundID Listen is not currently supported on macOS 12 or M1 machines, this is why there may be some trouble with installing it on your system. I'm afraid we also don't ha...

Hi Mark, Thanks for creating this post, and our apologies for the belated attention to it from our side!   Sorry to hear you are encountering this issue, I can definitely see how it can be inconven...

Hi Henrique, Thanks for submitting a post for this, and sorry for the slow attendance on our side! The issue with the high-pitch/fast-forward audio playback with SoundID Listen v1.0.4. has been res...

Hi martin.lande, thanks for reaching, sorry to hear there is some trouble encountered.Before we proceed further, could you please check whether deleting the SoundID Reference standalone app's confi...

Hi Antoni Siemion, thanks for reaching out!SoundID currently supports only headphone calibration, thus we would not recommend using the app with another output option such as speakers as we can't g...

Hi Ave Cortes, thanks for reaching out! We indeed haven't had a chance to calibrate this model for the average profile yet, but hopefully we can get to it at some point in the near future. I have t...

Hi Raul Bordignon, thanks for your post!The SoundID app is currently available only in English. Hopefully, we can support more languages in the future, feel free to share the language you are inter...

Hi Alex Polyakov, thanks for your post, sorry to hear you are encountering an issue!Can you let us know if you set up your SoundID account on an iOS or Android device initially? I will also open up...